Compliance Training

Compliance training in a dealership refers to the education of staff about laws, regulations, and ethical standards they must follow in their roles. This includes areas like consumer protection laws, privacy rules, workplace safety, and financial regulations. For instance, salespeople in Ontario must be licensed by OMVIC, which involves completing a certification course covering the Motor Vehicle Dealers Act (MVDA), the code of ethics, advertising rules (like all-in pricing [oai_citation:17‡omvic.ca](https://www.omvic.ca/buying/your-rights/all-in-price-advertising/#:~:text=All,law) and required disclosures), and more. Many provinces have similar requirements (like the Automotive Business School in Alberta for AMVIC licensing). F&I managers need training on federal finance laws, such as accurate credit disclosure, anti-money laundering (FINTRAC reporting at $10k+ cash [oai_citation:18‡fintrac-canafe.canada.ca](https://fintrac-canafe.canada.ca/guidance-directives/transaction-operation/lctr-doie/lctr-doie-eng#:~:text=3,Large%20Cash%20Transaction%20Report)), and privacy (PIPEDA). Compliance training could also cover topics like occupational health and safety (for employees working in service bays) and harassment prevention. The dealership may hold regular training sessions, bring in experts, or have online modules to ensure everyone stays up to date. Not only does this training help avoid legal penalties and fines (which can be steep, e.g., OMVIC can fine dealers for non-compliant ads or disclosures), but it builds trust with customers and the community. Staff who understand the rules will, for example, advertise truthfully, fill out paperwork correctly, handle customer data securely, and generally operate in a professional manner. It’s about doing business the right way and reinforcing a culture of honesty and accountability within the dealership.