F&I Office

The F&I (Finance and Insurance) Office is the department in a dealership that handles vehicle financing arrangements and offers additional products like warranties, insurance, and protection plans. After a customer agrees to buy a car, they meet with the F&I manager to finalize the loan or lease paperwork and review optional add-ons (such as extended warranties or GAP insurance). In Canadian dealerships, the F&I office plays a crucial role in compliance (making sure contracts meet federal and provincial regulations) and profitability, as it generates significant revenue through financing and insurance product sales.