Glossary
Automotive Glossary
Learn more about key definitions for the automotive industry. Anything you need to know, a lick away.
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C
Call Tracking System
Capitalized Cost
CASL (Canada's Anti-Spam Legislation)
Certified Pre-Owned (CPO)
Closed-End Lease
Closing Ratio
Co-signer
Compliance Training
Conditional Sales Contract
Conquest Sale
Consumer Protection Act
Conversational AI
Conversion Rate Optimization
Cooling-Off Period
Cost Per Lead
Credit Bureau
Credit Card Chargeback
Credit Life Insurance
Credit Score
CRTC (Canadian Radio-television and Telecommunications Commission)
Curbsider
Customer Relationship Management (CRM)
Customer Satisfaction Index (CSI)
Cybersecurity Software
Cybersecurity Training
D
Data Breach
Data Disposal
Data Mining Software
Data Subject Access Request
Days Supply
DC Fast Charging
Deal Jacket
Deal Structure
Dealer Management System (DMS)
Dealer Reserve
Dealer Trade
Debt Service Ratio
Declined Service
Desking Software
Digital Retailing
Disclosure Requirements
Disposition Fee
DNCL (National Do Not Call List)
Document Management System
Down Payment
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F
I
L
M
O
P
R
S
Safety Standards Certificate
Sales Funnel
Salvage Title
Sentiment Analysis
Service Loaner
Service Menu
Service Scheduling Software
Service Write-Up
Single Sign-On
Social Engineering
Soft Credit Pull
Stipulations (Lender Conditions)
Stocking Ratio
Straw Purchase
Subprime Financing
Subvented Financing
Synthetic Identity Fraud
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